Contact Us

When to Contact Support

Our WhatsApp support team helps with all of the following — no issue is too small, message without hesitation:

• Creating a new ID — you can also read the process here: Create ID Guide
• Can't log in — password resets, blocked IDs, link issues
• Deposit not credited — message with the payment screenshot
• Withdrawal delay — status checks and escalation
• ID upgrades — Standard to Premium/VIP
• Betting rule questions — understanding how any market settles
• Complaints and feedback — we take them seriously and improve

Tips for Getting Faster Replies

Keep these in mind when contacting support — your issue gets solved twice as fast:

1. Put everything in one message: Instead of "deposit issue", write "Deposited ₹500 at 3:45 PM via PhonePe, transaction ID XYZ123, not credited yet". One message, full detail — immediate action.
2. Attach screenshots: Transaction screenshots for payment issues, error screenshots for login issues.
3. Message from your registered number: Contact from the number linked to your ID — verification is faster.
4. Don't send duplicates: Repeated "hello hello" messages push you back in the queue. Send one message, wait 5–10 minutes.
5. Stay polite: The team is human. Respectful users genuinely get their issues resolved first — it's that simple.

Response Time Expectations

Issue Type	Typical Response	Resolution Time
New ID request	1–2 minutes	2–5 minutes
Password reset	1–2 minutes	2–5 minutes
Deposit credit issue	2–5 minutes	5–15 minutes
Withdrawal status	2–5 minutes	5–30 minutes
Peak hours (IPL evenings)	5–15 minutes	A little extra patience 🙏

Beware of Fraud — Official Channel Only

⚠️ We have only ONE official WhatsApp — this one. "Sky Exchange agents" from Telegram groups, Instagram DMs or random numbers are fraudsters. Any "50% bonus" or "double deposit" offer from an unofficial channel is 100% a scam. Report and block.

Our team never asks for your password, OTP or card details. The only payment is a UPI transaction at deposit time — through the official flow.

Issue-Wise Contact Guide — What to Write

Ready-made message formats for the fastest resolution — copy, fill in your details, send:

For a New ID

"Hi, I want a Sky Exchange ID. Name: [your name], Number: [mobile number]"

Deposit Not Credited

"Deposit issue: sent ₹[amount] at [time] via [PhonePe/GPay/Paytm]. Transaction ID: [UPI ref number]. Screenshot attached. Please check."

Withdrawal Request

"Withdrawal request: ₹[amount]. UPI ID: [your UPI]. Username: [your username]"

Password Reset

"I need a password reset. Username: [username]. This is my registered number."

Login Problem

"Can't log in. Username: [username]. Error: [the error / screenshot]. It worked fine until yesterday."

These formats give support all the necessary information in one message — no back-and-forth, and resolutions come 2–3x faster.

Escalation Process — If Your Issue Isn't Resolved

In rare cases, first-level support can't resolve an issue. Here's what to do:

1. Wait 24 hours after the first complaint — some issues (bank-side payment delays) genuinely need time
2. Write "Escalate": In the same chat, send "Please escalate this issue — [issue summary] — [days pending]". Escalated issues go to the senior team.
3. Keep records ready: Transaction IDs, screenshots, dates — documentation is everything in an escalation

Our resolution commitment: 95% of issues within 24 hours, 99% within 72 hours. Payment-related escalations get the highest priority.

What NOT to Expect from Support

In the interest of transparency, here's what the support team does NOT do:

• No betting tips — the team has no answer to "what should I bet on today", and anyone who does is a scammer
• No refunds on lost bets — settled bets are final; that's the rule on every platform
• No credit or loans — there is no "pay later" system, and there shouldn't be
• No information about other accounts — everyone's privacy is protected

Your First Contact — What It's Like for New Users

If you're contacting us for the first time, know how simple it is. Your first message can be anything — "Hi", "How do I get an ID", "I need info" — the team will politely guide you. No judgment, no pressure. Common first-timer concerns we hear daily: "I know nothing about betting" — no problem, the team explains the basics and shares our guides. "Will my money be safe?" — a valid concern; start with a small deposit, test your first withdrawal, and see for yourself. "Is it legal?" — we answer honestly: betting laws vary by Indian state, check your state's rules, and it remains your personal responsibility. We don't oversell — a user who arrives with an informed decision is the one who stays satisfied long-term.

Our Response Quality Standards

Our support team follows internal quality rules you should know about — so you can hold us accountable: (1) Every payment issue gets a concrete update, not endless "we're checking". (2) Any commitment made (like "credited in 10 minutes") is tracked, and if missed, we update you proactively. (3) No technical jargon — everything explained simply. (4) The user is never blamed — solving the problem comes first. If your experience ever falls below these standards, tell us — complaints about specific executive behaviour are taken seriously too.

What's Most Useful to Ask Support

Experienced users get the most out of support — not just for problems, but for information. Useful questions you can ask: what deposit offers are currently running (you'll get official offer details), what an ID upgrade would give you based on your usage, how a specific market settles (like what happens to a session in a rain-affected match), and what new features have arrived on the platform. These questions keep you informed and often surface value you didn't know existed. Support isn't just for firefighting — use it as a resource.

Business Hours vs 24/7 — Setting Expectations

Support is genuinely 24/7, but realistic expectations help: the instant-response window (10 AM – midnight) sees 1–5 minute replies. The night window (midnight – 10 AM) runs 5–20 minutes — the night team is smaller. Match peak hours (IPL and big-game evenings) run 5–15 minutes as volume jumps fivefold. Schedule non-urgent work — ID upgrades, general questions — for off-peak hours and everything moves faster for everyone.

How to Report a Fraud Attempt

Received a message from a fake "Sky Exchange agent"? Screenshot the conversation and send it to our official WhatsApp prefixed with "Fraud Report:". We maintain a list of verified fraud numbers and warn users about active scam patterns. Your report can save another user from losing money — in this industry, reporting fraud is genuinely a public service.

Feedback and Suggestions

Want an improvement on the website? A guide topic to suggest? Or something you liked — tell us that too! Our content roadmap is built from user suggestions — half the topics on the blog came from user requests. Send your thoughts on WhatsApp prefixed with "Suggestion:".