Your data, your privacy — our responsibility. The full policy in simple language.
Skyexch.help ("we", "our", "the platform") takes your privacy seriously. This policy explains what information we collect when you use our website or our services via WhatsApp, how we use it, and how we protect it. By using the website, you agree to this policy.
What We NEVER Collect: Aadhaar numbers, PAN cards, passwords, OTPs or card details. If anyone asks for these in our name — it's fraud.
We never sell your data. Not to advertisers, not to third parties, not to anyone. Period.
Your data is shared only in these limited situations:
We use industry-standard security measures: encrypted communications (HTTPS/SSL), limited team access (only essential team members can view data), regular security reviews, and minimal retention of payment details. But remember — nothing on the internet is 100% secure. On your side: keep a strong password, never share it, and report any suspicious activity immediately.
Our website uses minimal cookies:
You can control cookies in your browser settings. We do not use tracking or advertising cookies.
You have the following rights — message us on WhatsApp to exercise any of them:
Our services are strictly for people aged 18 and above. We do not knowingly collect data from minors. If we discover a minor has used the service, we immediately terminate the account and delete the data. Parents and guardians — if you believe your child has used our service, contact us immediately.
Our site may contain external links (such as WhatsApp). Those platforms have their own privacy policies — once you're there, their policy applies, not ours. When using WhatsApp, Meta's privacy policy is applicable.
This policy may be updated from time to time. For major changes we update the "Last Updated" date and inform active users on WhatsApp. Check this page occasionally.
We follow a minimal retention principle — only as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account details (name, number) | Account active + 90 days | Account operation |
| Payment transaction records | 1 year | Dispute resolution |
| WhatsApp support chats | 6 months | Service quality, escalations |
| Website analytics | 14 months (aggregate) | Site improvement |
| Deleted account data | 30 days (backup), then permanent deletion | Accidental-deletion recovery |
Within 90 days of closing your account, your personal data is removed from active systems. Legal requirements (a pending investigation, for example) can extend retention — that's the exception, not the rule.
We follow best security practices, but no company in the world is 100% breach-proof — anyone claiming otherwise is lying. So our breach response policy is transparent: if a data breach ever affects users, we will notify affected users on WhatsApp within 72 hours — what data was affected, what the risk is, and what you should do (such as changing your password). Hiding things is not our policy.
We protect data on our side — but privacy is a two-way street. On your side:
Since our service is WhatsApp-centric, understand its privacy specifically. WhatsApp messages are end-to-end encrypted — no third party (not even WhatsApp/Meta) can read content in transit. But encryption covers transit only — messages are stored on your phone and ours. On our side: support chats are deleted after 6 months, official chats are not allowed on executives' personal devices (dedicated support systems are used), and chat exports are strictly prohibited. On your side: use WhatsApp chat lock/archive if privacy matters, keep chat backups (Google Drive) encrypted via WhatsApp settings, and clear payment-screenshot messages periodically. This combined approach keeps the conversation private on both ends.
Section 8 covers the 18+ rule — here is the enforcement detail. We verify age via WhatsApp interaction patterns and declaration — no system is perfect, so parents share responsibility too. If a minor uses your phone: lock your WhatsApp app, archive betting-related chats, and don't save login credentials in the browser. If a minor's use of an account is discovered, the account is terminated immediately and the balance refunded to the registered adult after verification. We hold zero tolerance on this — underage gambling is a serious harm we will not allow on our platform.
Not from us — we share no user activity with third parties. On your side: browser history on shared devices, WhatsApp chats and bank statements can reveal activity. For privacy, use a personal device and manage your bank SMS alerts.
Only on legally valid requests — a court order or authorised investigation. Never on casual or informal requests. When such a request arrives, we verify its legal validity first. Such cases have been negligible to date.
By default, only service-related messages — new links, important updates. Promotional messages come only if you haven't opted out. To stop them, send "STOP promotions" on WhatsApp — done within 24 hours. Service messages (account security) can't be disabled because they exist for your safety.
Yes — permanent deletion after a 30-day backup window. The window exists because users sometimes delete by mistake and ask to restore. Legal retention (transaction records for 1 year) is the compliance exception. You receive a confirmation message after the deletion request.
Login sessions won't work without essential cookies — they're required. Analytics cookies can be blocked in browser settings and the site works normally. We don't use tracking or ad cookies at all, so that question doesn't arise.
For any privacy-related question, request or complaint — message WhatsApp support prefixed with "Privacy:", or visit the Contact page. We respond to privacy requests within 48 hours.
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